We take maintenance service as one of the prioirties. Servicing our clients with maintenance according to the Mitsubishi Electric standard is our mission. The proper maintenance supports product safety, utilization, and also lengthen the product life. Our technicians and service engineers are highly trained and full of experience. The problem occurs on client's site will be thoroughly investigated and promptly resolved.
Quality and Maintenance Standard
As of MET's standard, our technician team visit client's site monthly throughout the year. Why we schedule the technician to your site every month? It is becuase we take safety as our first priority. Our technician has a check list to go through during the visit. We would check, run a test, and investigate the operation and parts. Then report to the office to plan for the sparepart replacement. The parts should be changed according to the product lifetime. This is to make sure the equipment runs safely with a full capacity.
It is mandatory that all new technicians need to go through MET training both theoratically and practically for 1 year before being put on the job. This process is vital in order to train and make sure our personnel are professional. You can rest assured that our techicians are safety-oriented with service attitude. Furthermore, our training center offers review courses to all current personnel to promote learning attitude and improve knowledge. We encourage our employees to grow and develop their skills. Talented employees have an opportunity to be trained at Mitsubishi Electric head quarter in Japan.
We have special equipments to analyze the problem occurs with the product i.e. maintenance computer, vibration etc. The equipments support direct, efficient, and prompt problem solving.
To support the continuous growth and our position as the leader in the vertical transportation industry, the availability of spare parts are one of the most crucial issue. Our spacious warehouse can store a tremendous amount of spare parts. The warehouse operation is available for dispatch spare parts to client 24 hours everyday. Moreover, we cooperate with Mitsubishi Electric group to dispatch spare parts among countries in case the specific part is rare and need soome time to be replaced. We make anything possible in order to serve you best.
Our warehouse located on over 2,200 sq.m. of land and stored over 35,000 pieces of spare parts for elevators and escalators. Ready 24/7 to support your needs.
VPC (Virtual Part Center)
We cooperate with Mitsubishi Electric group to dispatch spare parts among countries in case the specific part is rare and need soome time to be replaced.
Types of Service Contract
LS - Limited Service Maintenance
This type of contract covers the Mitsubishi Electric standard maintenance according to the maintenance schedule. This includes cleaning, adjusting, oiling, and 24-hour service nationwide. Suitable for budget clients.
CM - Comprehensive Maintenance
This covers the Mitsubishi Electric standard maintenance according to the maintenance schedule plus specified spare parts replacement in accordance with the part lifetime and ware&tear. The contract covers all spare parts exclude long lifetime parts i.e. propel parts, motor, specific types of cable etc. However, the 24-hour service is available for your convenience. Leaves you worry-free for during-the-year spare parts replacement.
ECM - Extended Coverage Maintenance
This type of contract covers all spare parts replacement. It is the all-in-one maintenance package. It covers the Mitsubishi Electric standard maintenance according to the maintenance schedule plus specified spare parts replacement in accordance with the part lifetime and ware&tear. Our 24-hour service call center is available to handle your incident.