General Question



General Question
Q: What does Mitsubishi Elevator do? A: We, as Mitsubishi Elevator (Thailand) is in Mitsubishi Electric group of companies. We are the sole distributor of Mitsubishi's building systems in Thailand which includes elevators, escalators, moving walks, access control system etc.

Q: What types of customers does Mitsubishi Elevator have? A: We mainly do business with developers, constructors, architects, interiors, building management consultants, building or property owners.

Q: Where do Mitsubishi Elevator's products manufactured?
A: In terms of building system, our goods come from mainly 2 manufacturers which are Thailand and Japan. Thailand-base-manufacturer is located a Amata Industrial Park. This plant has a high production capacity and mainly export worldwide. R&D and manufacturing activities are also conducted at Inazawa Works facility in Japan.

Q: What are the key values of Mitsubishi Elevator? A: Our key values are safety and quality (respectively). We dedicate a lot of effort to ensure safety in all process from product design to installation and maintenance for the safety of all stakeholders both our employees and clients. The second priority is quality, our corporate statement "Quality in Motion" reflects the quality of our product. Our products are delicately designed and manufactured with good quality materials to ensure safety, smooth operation, and durability.

Q: How many countries does Mitsubishi Elevator operate? A: Mitsubishi has over 70 network companies worldwide located in Asia, The Middle East, Europe, Africa, North and South America. The representative office acts as a sole distributor of each country.

Q: What sets Mitsubishi's products apart from the competitors? A: Mitsubishi had introduced a number of cutting-edge technologies to vertical transportation industry such as
- The world's first (and still only) the manufacturer of practical spiral escalator
- The first gearless traction machine with permanent magnet (PM) of high-speed elevators
- The first use of variable voltage and variable frequency (VVVF) inverter control for vertical transportation products
- The first to create the special painted pattern finish under MEL ART brand

Q: If I want to renovate an elevator, what options do I have?
A: We offer a modernization solution. We can renovate both interior and exterior of the elevator car including the operating system. Another alternative is installing a brand new elevator. There are diversed designs available for both options. For a beginner, please visit "MITSUBISHI ELEVATOR SMART CHOICE" on our website to create your own design and send us the inquiry.
Q: What is MITSUBISHI ELEVATOR SMART CHOICE?
A: MITSUBISHI ELEVATOR SMART CHOICE is an online interactive design system for elevator car interior and hall design. The website visitor can access the system via MitsubishiElevator.co.th website and customize own design. The selected design and items can be submitted to our office to request a quotation. Moreover, customer can print out the design, share on Facebook, or e-mail to others. It is a solution for our customers to pre-create their own elevator and be able to get the appearance of the finsihed product. Also supports interior designer to match the elevator interior with customer's residence.
The system is available on PC, laptop, tablet, and smartphone with internet connection. For best performance of the system, the device requires the latest operating version and the efficient internet connection i.e. IOS 10
*For more information, please go to SMART CHOICE : How to
Q: How much electricity a home elevator consume?
A: Mitsubishi home elevator consumes very little, just like a regular small appliance. The power uses is 220 volt, single power phase, and the cost traveling up-down is approximately only THB 0.50 / traveling ( THB 1 = USD 34)
Q: What happens in case of power failure? A: Mitsubishi Elevator (Thailand) provides MELD (Mitsubishi Emergency Landing Device) as a standard feature. Upon a power failure, a car automatically moves to the nearest floor using a rechargable battery to facilitate the safe evacuation of passengers.

Q: According to the tragic incident in China where a mother of a small child was sucked into the escalator machine room in a mall. She fell through the plate that covers the machine and was found dead at the scene. There were a lot of clips on the internet educated people that the cover plate is the dangerous spot and some of the clips even educated people to jump over the plate and land stright on the escalator bar. What is the cause of accident and what is the safest way to use an escalator? A: The truth is it is safe if the plate is perfectly close. An attemp to jump over the plate is very dangerous to both the jumper and others. Jumping should be avoided at all time. 
Escalator accidents happened from many reasons i.e. the plate is not perfectly closed, the plate does not fit, carelessness of the user etc. In case you suspect any kind of peculiarity, you should contact the authority and they should temporarily shut down the escalator to investigate.
Moreover, the plate of Mitsubishi escalators are made from a genuine high quality stainless which is tolerant and durable. The machine room and plate are designed to match perfectly and be able to take high volume of load. There is also a beam to prevent the plate from falling and without a special equipment the plate cannot be opened.

Q: Many people think that escalators move too fast. A: An escalator moves at half the normal walking speed of 90-120 feet per minute. This misconception is believed to be caused when someone is standing still on and escalator and everything around them appears to be moving.

Q: Is it possible to get electrocuted while traveling on an escalator in a soaking wet outfit? A: Due to there is no electrical conductor on an escalator's surface, a person cannot be electrocuted  while traveling on an escalator. Also the handrails are made of a solid rubber to prevent any short circuit incidents. However, getting on an escalator soaking wet may cause an accident to oneself and/or others i.e. slip and knock the head on the floor. Furthermore, in case there is a high volume of liquid spill on as escalator, the escalator will stop the operation. It requires a technician for cleaning and check the system to re-operate safely.

Q: A person can fall in an elevator shaft when stepping in the opened elevator - The door opens but there is no elevator car so a person falls down. Is it possible for this to happen? A: In case of a one-entrance-elevator, there are 2 doors which are the outer doors and inner doors (car door). When the elevator travels to the floor, there is a mechanism to unlock the outer doors and inner doors to open at the same time. It is similar with closing. The outer doors cannot be opened from the outside due to there is no motor connected to the outer doors. The way to open the doors are only by the mechanics from the elevator itself. A special equipment is required when opening the outer doors. Only a cirtain authorized person has this equipment in possesion. 

Q: In case of flood, how to prevent an elevator and escalator from flood damage? A: If your location is likely to be affected by flood, the prevention is to set the elevator to stand by on the high floor instead of the ground floor (this is an additional option which is needed to be ordered before elevator installation or it can be done by Mitsubishi Elevator's technician with processing cost). Regarding the escalator, the machine room is at the top so it is likely to be safe from the flood. However, should the bottom of the escalator is affected by flood; after the flood a mechanic is required on site for cleaning and safety inspection before operating again.